Service Coordinator

Home Instead; Boerne (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

Health insurance

Job summary

Home Instead in Boerne is seeking a Service Coordinator to recruit and place Care Professionals for clients in Boerne, Fredericksburg and Kerrville. You will match skills, personality and availability to deliver high-quality elder care services.

Responsibilities include overseeing Care Pro staff, coordinating schedules, and ensuring compliance with franchise policies. A high school diploma and at least one year of related experience, valid driver's license, and strong communication skills are

Qualifications

• Excellent oral and written communication abilities.
• Ability to listen effectively and empathize with clients.
• Must work independently and maintain confidentiality.
• Strong organizational and time-management skills.
• Able to collaborate with franchise owner, staff, and community.

Responsibilities

• Recruit and schedule Care Professionals to serve clients.
• Match skills, personality, and availability to client needs.
• Oversee daily functions of Care Pro staff and ensure quality service.

Skills

Excellent oral and written comms

Listening effectively

Independent work

Confidentiality

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Tools

Excel

Word

Job description

Do you enjoy strategic puzzles and have great solution-seeking skills? Home Instead® of Boerne is looking to hire a Service Coordinator who can help match the best Care Professional to each client in the Boerne, Fredericksburg, and Kerrville areas.

Each Home Instead® franchise office is independently owned and operated.

Home Instead Benefits Include

• Competitive Wages ($40,000 - $45,000 per year)
• Paid Time Off
• Health Insurance

Job Description

The Service Coordinator is expected to perform a variety of duties for the recruitment of Care Professionals. The Service Coordinator is expected to identify and schedule the most appropriate Care Pros to serve each of our clients, matching skills, personality, and availability to provide the highest quality service to clients.

Education/Experience Requirements

• High school graduation or the equivalent
• One year of related business experience or an equivalent combination of education and work experience may be considered
• Must possess a valid driver’s license

Supervisory Responsibilities

• This position will be responsible for overseeing all the functions performed by the Care Pro staff

Knowledge, Skills and Abilities

• Must understand and uphold the policies and procedures established by Texas Hill Country Care, LLC, d.b.a. an independently owned and operated Home Instead franchise
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information, and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity, and fair-mindedness consistently with office standards, practices, policies and procedures
• Must demonstrate knowledge of the senior care industry
• Must have the ability to organize and prioritize daily, monthly, quarterly, and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office co-workers, Care Pros, and the community
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Excel and Word
• Must have the availability to work evenings or weekends as required
• Must have the ability to perform duties in a professional office setting
• Must have the ability to work as a part of a team
• Must demonstrate excellent organizational skills