Deskside Technician II

Stefanini North America and APAC; Purchase (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Stefanini North America and APAC in Purchase, NY is seeking a deskside IT support technician to provide on-site and remote guidance for Windows 10, Mac OS, and standard office software. You will support mobile devices, printers, scanners, VPN, and maintain asset inventories while documenting solutions in the ticketing system.

You will handle hardware repairs, data migration, and knowledge base research, and may be required to work after hours or at other client locations as needed.

Qualifications

• High School Diploma required.
• Experience supporting Mac OS, Windows OS, Office apps, smartphones, printers and PC hardware.
• Ability to research and troubleshoot complex technical issues.
• Excellent verbal and written communication skills.
• Willingness to work on-call and at client locations as needed.

Responsibilities

• Provide deskside IT support for Windows and Mac devices in a corporate environment.
• Support mobile devices, printers, AV conferencing systems, and VPN connectivity.
• Maintain system configurations, documentation, and asset inventory.
• Research and resolve incidents using the client ticketing tool.
• Assist with data backup, restoration, and hardware repairs as needed.

Skills

Mac OS

Windows OS

Microsoft Office

Mobile devices support

Printers & PC hardware

Remote facilities experience

Excellent communication

Education

High School Diploma

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Lean Six Sigma

Tools

Ticketing system

KB articles research

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

Details

What do you need to succeed?

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• High School Diploma (required)
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• ITIL Foundations
• Lean Six Sigma