Deskside Technician

Stefanini North America and APAC

Owensboro (KY)

On-site

USD 40,000 - 55,000

Full time

14 days+

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Job summary

A global IT services provider is seeking a Deskside Technician II to support various IT equipment in a corporate environment. The role requires experience in troubleshooting Mac and Windows operating systems and providing excellent customer support. Ideal candidates should possess a high school diploma and have strong communication skills. This position will involve managing incidents through a ticketing tool and potentially providing tech support at multiple client locations.

Qualifications

Experience supporting Mac OS, Windows OS, and Microsoft Office.
Able to maintain a positive attitude at all times, even under stress.
Experience providing remote support to facilities and users.

Responsibilities

Support various IT equipment in a corporate environment.
Troubleshoot hardware and software issues for Windows devices.
Track and resolve customer incidents and requests.

Skills

Supporting Mac OS

Windows OS

Microsoft Office

AV Conferencing Systems

Printers and PC hardware

Excellent verbal and written communication skills

Education

High School Diploma

Tools

Ticketing tools

Job description

Stefanini Group is looking for a Deskside Technician II for a globally recognized company. For interested applicants, please apply through the official channels.

Who We Are
Stefanini is a full-service global provider of offshore, onshore, and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting, and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

Supporting IT equipment in a large corporate environment
Desktop/laptop tech support (Mac and PC)
Windows 7/10 operating systems
Support mobile devices, printers, scanners, wireless, VPN, etc.
IMAC Support - IT equipment Install/Move/Add/Change
Maintain repairs, spare parts, and components
Research and troubleshoot problems
Maintain system configurations and documentation
Track and resolve customer incidents and requests through the client's ticketing tool
Troubleshoot and resolve hardware and software issues for Windows devices
Backup, restoration, and migration of user data
Smart Hands support with networking, server, and telecommunications technologies
Printer and peripheral device support
Inventory management of IT assets including asset auditing
Ability to research and follow appropriate KB articles
Ability to work on-call and other after-hours support needs
May provide Executive support
Various other tasks associated with deskside services
May need to be available to provide support at other client locations as needed
Other duties as assigned

Job Requirements
What do you need to succeed?

Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers, and PC hardware
Able to uphold a positive attitude at all times, even under stressful conditions
Experience supporting remote facilities and users
Excellent verbal and written communication skills
High level of professionalism and strong personal interaction skills
Ability to perform in-depth research and troubleshooting for complex technical issues
Ability to prioritize and complete all work tasks with minimal supervision
Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
Ability and willingness to learn new technologies
High School Diploma (required)
Deskside / Desktop / End User Computer experience, ideally in a corporate environment
Proven ability to handle challenging, rapid-response user support
Proven ability to balance, prioritize, and organize multiple tasks

Desired Characteristics