Desktop Support Technician

AXA Professionals; Savannah (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Stefanini seeks a deskside IT support specialist to deliver hands-on hardware and software assistance across Mac and PC devices. You will manage Windows 10/11, IMAC deployments, data migration, and endpoint security while keeping documentation up to date.

The role requires on-site presence at Stefanini or client locations, strong troubleshooting, and professionalism in fast-paced environments. Familiarity with SCCM/Intune and remote desktop tools is a plus.

Qualifications

• 2+ years corporate deskside support or equivalent experience.
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience.
• Excellent troubleshooting capability.
• Ability to maintain composure while handling challenging, dynamic, rapid-response user support.
• Experience with Microsoft Office / Office 365 suite.
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune).
• Experience with endpoint protection and encryption (BitLocker) support.
• Familiarity with using remote desktop support tools.
• Physical presence at a Stefanini or Client location during shift.
• Demonstrate high level of professionalism and strong personal interaction skills.
• Maintain neat and professional work area and appearance in compliance with site policies.
• Ability to pass standard panel drug screening and background check.
• Adhere to assigned shift schedule.

Responsibilities

• Provide desktop/laptop tech support for Mac and PC.
• Support Windows 10/11 environments and IMAC deployments.
• Maintain systems configurations and documentation.
• Troubleshoot hardware and software issues on Windows devices.
• Perform data backup, restoration, and migration tasks.
• Use ticketing tools to track and resolve incidents and requests.
• Offer executive support as needed and provide deskside coverage at client sites.
• Collaborate across teams to ensure timely incident resolution and proactive health monitoring.
• Assist with inventory management and asset auditing.

Skills

Troubleshooting

Professional communication

Customer service

On-site support

Education

High School Diploma or equivalent

Tools

SCCM

Intune

Remote desktop tools

BitLocker

Office 365

Imaging software

Job description

• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Job Requirements

• 2+ years corporate deskside support or equivalent experience
• Willing to embrace innovative tools and technology such as AI and IT health monitoring software to expedite resolution and enhance customer experience
• Excellent troubleshooting capability
• Ability to maintain composure while handle challenging, dynamic, rapid-response user support
• Experience with Microsoft Office / Office 365 suite
• Experience with computer imaging software and data migration processes (e.g., SCCM, Intune)
• Experience with endpoint protection and encryption (Bitlocker) support
• Familiarity with using remote desktop support tools
• High School Diploma or equivalent
• Maintain valid driver's license
• Walk, bend, stand for prolong periods of time, and lift equipment up to 50 pounds
• Physical presence at a Stefanini or Client location during shift
• Demonstrate high level of professionalism and strong personal interaction skills
• Maintain neat and professional work area and appearance in compliance with site policies
• Ability to pass standard panel drug screening and background check
• Adhere to assigned shift schedule

Desired Characteristics

• A+ Certification
• Microsoft Certified Professional (MCP)
• Windows architecture including permissions and file structure
• Experience with Basic network concepts (Active Directory / Workstation - Domain Trust Relationship)