On-Call Concierge Lead - Front Desk & Guest Experience

Planned Companies; Boston (MA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K with employer match

Job summary

Planned Companies is seeking Front Desk Associates and Doormen in the Boston area to ensure a welcoming experience for tenants, guests and vendors on a 24/7, on-call schedule. This position emphasizes service, hospitality and security across our client properties.

The role involves greeting and directing visitors, coordinating reservations and events, providing local area recommendations, handling mail and deliveries, answering phones, and maintaining building access.

Qualifications

• 3+ years of Lead Front Desk or Lead Security experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Job description

Planned Companies is seeking Front Desk Associates and Doormen in the Boston area to ensure a welcoming experience for tenants, guests and vendors on a 24/7, on-call schedule. This position emphasizes service, hospitality and security across our client properties.

The role involves greeting and directing visitors, coordinating reservations and events, providing local area recommendations, handling mail and deliveries, answering phones, and maintaining building access.