On-Call Concierge & Guest Experience Pro

Planned Companies; New York (NY); Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

Planned Companies in Downtown Manhattan is seeking an On Call Concierge to greet tenants, guests and vendors, and to provide directions and access within the building.

The role includes scheduling reservations at restaurants and venues, planning on-site events, guiding guests to local attractions, and managing mail and access controls. Open availability is required for full-time hours in a busy Manhattan environment.

Qualifikationen

• 3+ years of customer service experience.
• Desire and passion to provide a warm welcome to everyone.
• Excellent written and verbal communication and basic computer skills.

Aufgaben

• Greet, announce, and direct tenants, guests, and vendors on entry to the building.
• Develop relationships with tenants to create personalized experiences.
• Schedule reservations at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide directions and access to local entertainment, dining, and services.
• Document and track mail, deliveries, and vendor services at designated areas.
• Answer phones, monitor lobby, and manage keys and access cards.

Kenntnisse

Customer service

Communication

Multitasking

Time management

Basic computer skills

Local attractions knowledge

Jobbeschreibung

Planned Companies in Downtown Manhattan is seeking an On Call Concierge to greet tenants, guests and vendors, and to provide directions and access within the building.

The role includes scheduling reservations at restaurants and venues, planning on-site events, guiding guests to local attractions, and managing mail and access controls. Open availability is required for full-time hours in a busy Manhattan environment.