Evening/Weekend Concierge & Guest Experience Lead

Jobvite, Inc.; Boston (MA); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401K with employer match

Job summary

Planned Companies is seeking highly motivated Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors. The role emphasizes delivering personalized experiences, coordinating reservations, and guiding guests to local attractions and services.

Responsibilities include greeting visitors, managing mail and access, and coordinating on-site events. A network of relationships with local venues and strong communication skills are essential.

Qualifications

• 3+ years of Concierge or Lead Security experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.
• Knowledge of local attractions and establishments.
• Polite, friendly, self-assured and able to multitask with good time-management.
• Ability to lift up to 50lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized and unique experiences based on their personalities, lifestyles, needs, and expectations including:
• Scheduling reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Planning and organizing on-site events.
• Provide direction, referrals and helps access local entertainment, dining, retail shopping, sporting events, tourist attractions and car services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer telephones, monitor lobby as well as maintain and control keys & access cards.

Skills

Concierge experience

Communication skills

Computer skills

Local knowledge

Job description

Planned Companies is seeking highly motivated Front Desk Associates and Doormen to warmly welcome tenants, guests and vendors. The role emphasizes delivering personalized experiences, coordinating reservations, and guiding guests to local attractions and services.

Responsibilities include greeting visitors, managing mail and access, and coordinating on-site events. A network of relationships with local venues and strong communication skills are essential.