On-Call Concierge & Guest Experience Specialist

Planned Companies; Santa Clara (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K with employer match

Job summary

Planned Companies in Santa Clara, CA is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and to coordinate services within the building.

The role emphasizes hospitality, attention to detail, event support, relation-building with tenants, and reliable handling of mail, deliveries, and access control. The schedule includes on-call shifts for swing, graveyard, weekends, and related duties.

Qualifications

• 3+ years of customer service experience.
• Desire and passion to provide a warm and welcoming hello to everyone.
• Excellent written and verbal communication and basic computer skills.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences based on their personalities and needs.
• Schedule reservations and appointments at restaurants, businesses, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction to access local entertainment, dining, retail shopping, and services.
• Document, secure and track mail, deliveries, and vendor services at designated areas.
• Answer phones, monitor lobby, and manage keys and access cards.

Skills

Customer service

Job description

Planned Companies in Santa Clara, CA is seeking Front Desk Associates and Doormen to welcome tenants, guests and vendors and to coordinate services within the building.

The role emphasizes hospitality, attention to detail, event support, relation-building with tenants, and reliable handling of mail, deliveries, and access control. The schedule includes on-call shifts for swing, graveyard, weekends, and related duties.