On-Call Concierge: Front Desk & Guest Services (Overnights)

American Cancer Society, Inc.; Kansas City (KS); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Job summary

The American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. The role supports check-in/out, inquiries, transportation coordination, and security.

This on-call position offers overnight coverage with occasional daytime and weekend shifts. Benefits include paid time off, medical and retirement options, and opportunities to contribute to a lifesaving mission.

Qualifications

• High School Diploma or Equivalent; additional hospitality/customer service training is a plus.
• Prior hospitality, guest services, or related experience preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.

Skills

Strong communication

Independence & multitasking

Microsoft Office

Multi-line phone systems

Customer service & problem solving

Education

High School Diploma or Equivalent

Hospitality/customer service training a plus

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge to serve as the first point of contact for guests, managing front desk operations and ensuring a welcoming, safe environment. The role supports check-in/out, inquiries, transportation coordination, and security.

This on-call position offers overnight coverage with occasional daytime and weekend shifts. Benefits include paid time off, medical and retirement options, and opportunities to contribute to a lifesaving mission.