On-Call Front Desk Concierge — Guest Experience

3M HEALTHCARE; Kansas City (MO); On-site; USD 15,153 - 31,684; Full time

Job summary

American Cancer Society is hiring a Concierge to be the first point of contact for guests, handling front desk operations and ensuring a welcoming, safe environment. You will assist with check-in/out, answer inquiries, and coordinate transportation and security.

The role emphasizes strong communication, multitasking, and exceptional customer service to support guests and staff in a fast-paced setting.

Qualifications

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Skills

communication

multitask

Microsoft Office

multi-line phone systems

customer service

problem-solving

flexible hours

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

American Cancer Society is hiring a Concierge to be the first point of contact for guests, handling front desk operations and ensuring a welcoming, safe environment. You will assist with check-in/out, answer inquiries, and coordinate transportation and security.

The role emphasizes strong communication, multitasking, and exceptional customer service to support guests and staff in a fast-paced setting.