On-Call Guest Concierge - Front Desk & Support

American Cancer Society, Inc.; City of Rochester (NY); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society, Inc. is seeking a Concierge to serve as the first point of contact for guests at our lodge.

You will manage front desk operations, assist with check-in/out, and coordinate transportation while providing a welcoming, safe environment. The position pays $19.50 per hour and is on-call with shift coverage across daytime, evenings, and weekends to support vacation coverage and lodge operations.

Qualifications

• High School Diploma or Equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation & EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Strong communication

Interpersonal skills

Multitasking

Customer service

MS Office

Phone system

Education

High School Diploma or equivalent

Tools

Microsoft Office

Front desk phone system

Job description

The American Cancer Society, Inc. is seeking a Concierge to serve as the first point of contact for guests at our lodge.

You will manage front desk operations, assist with check-in/out, and coordinate transportation while providing a welcoming, safe environment. The position pays $19.50 per hour and is on-call with shift coverage across daytime, evenings, and weekends to support vacation coverage and lodge operations.