Evening & Weekend Front Desk Concierge

American Cancer Society, Inc.; Lubbock (TX); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, handling front desk operations and creating a welcoming, safe environment. This limited part-time role focuses on evening, overnight, and weekend coverage with flexible daytime options preferred.

Responsibilities include guest check-in/out, guiding guests to lodge amenities, coordinating transportation and EMPOWER services, and maintaining accurate guest records while staying calm under pressure.

Qualifications

• High School Diploma or Equivalent.
• Hospitality/customer service experience is a plus.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures (30%).
• Provide information about lodge amenities and community resources (20%).
• Coordinate transportation and EMPOWER Program services and schedules (15%).
• Respond to guest requests, concerns, and emergencies (15%).
• Maintain an organized front desk area and accurate guest records (10%).
• Monitor lobby security and implement safety protocols (10%).

Skills

Customer service

Communication

Multitasking

Front desk operations

Education

High School Diploma

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, handling front desk operations and creating a welcoming, safe environment. This limited part-time role focuses on evening, overnight, and weekend coverage with flexible daytime options preferred.

Responsibilities include guest check-in/out, guiding guests to lodge amenities, coordinating transportation and EMPOWER services, and maintaining accurate guest records while staying calm under pressure.