On-Call Front Desk Concierge - Overnight Guest Experience

American Cancer Society; Kansas City (MO); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Medical benefits

Dental benefits

Wellness programs

Job summary

American Cancer Society in Kansas City, Missouri, seeks a Concierge to be the first contact for guests, manage front desk operations, and ensure a welcoming, safe environment. The role supports check-in/out, inquiries, and coordinates transportation and security for guests.

This is an on-call, as-needed position with overnight shifts and occasional daytime/weekend opportunities based on staffing needs. Flexibility to work varied shifts is required.

Qualifications

• High School Diploma or Equivalent
• Additional education or training in hospitality management or customer service is a plus.
• Previous experience in hospitality, guest services, or a related field is preferred.
• Minimum 1 year of Customer Service Experience

Responsibilities

• Greet guests and manage check-in and check-out procedures (30%)
• Provide information about lodge amenities and community resources (20%)
• Shuttle Driving and Coordinate transportation & EMPOWER Program services and schedules (15%)
• Respond to guest requests, concerns, and emergencies (15%)
• Maintain organized front desk area and accurate guest records (10%)
• Monitor lobby security and implement safety protocols (10%)

Skills

Communication skills

Interpersonal skills

Independent work

Multitasking

Customer service

Problem solving

Flexible hours

Education

High School Diploma

Tools

Microsoft Office

Multi-line phones

Job description

American Cancer Society in Kansas City, Missouri, seeks a Concierge to be the first contact for guests, manage front desk operations, and ensure a welcoming, safe environment. The role supports check-in/out, inquiries, and coordinates transportation and security for guests.

This is an on-call, as-needed position with overnight shifts and occasional daytime/weekend opportunities based on staffing needs. Flexibility to work varied shifts is required.