Front Desk Concierge – Guest Services & Safety

American Cancer Society; Iowa City (IA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Paid time off

Medical benefits

Retirement benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to serve as the first contact for guests, handling front desk operations and ensuring a welcoming, safe environment. The role includes check-in/out, responding to inquiries, and coordinating transportation. Pay rate is $19.50/hr.

It is an on-call position with shifts across mornings, afternoons, and possible overnights, including weekends. Essential functions cover guest assistance, inquiries, and program coordination, plus documentation and

Qualifications

• High School Diploma or equivalent.
• Experience in hospitality, guest services, or related field preferred.
• Minimum 1 year of customer service experience.

Responsibilities

• Greet guests and manage check-in/check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and safety protocols.

Skills

Customer service

Communication

multitasking

Education

High School Diploma

Tools

Microsoft Office

Multi-line phone system

Job description

The American Cancer Society is seeking a Concierge to serve as the first contact for guests, handling front desk operations and ensuring a welcoming, safe environment. The role includes check-in/out, responding to inquiries, and coordinating transportation. Pay rate is $19.50/hr.

It is an on-call position with shifts across mornings, afternoons, and possible overnights, including weekends. Essential functions cover guest assistance, inquiries, and program coordination, plus documentation and