On-Call Front Desk Concierge — Guest Services

American Cancer Society, Inc.; Iowa City (IA); On-site; USD 22,000 - 32,000; Part time

Benefits offered by this job

Generous PTO

Medical benefits

Dental benefits

Wellness programs

Professional development

Job summary

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment at our lodge in Iowa City. The role supports check-in/out, information provision, transportation coordination, and safety protocols.

The position is on-call/as-needed with shifts including first and second shifts, hours varying by staffing needs, and weekend availability required.

Qualifications

• High School Diploma or Equivalent.
• Additional education or training in hospitality management or customer service is a plus.
• Minimum 1 year of Customer Service Experience.

Responsibilities

• Greet guests and manage check-in and check-out procedures.
• Provide information about lodge amenities and community resources.
• Coordinate transportation and EMPOWER Program services and schedules.
• Respond to guest requests, concerns, and emergencies.
• Maintain organized front desk area and accurate guest records.
• Monitor lobby security and implement safety protocols.
• Communicate room turnovers to housekeeping and support the social work team as needed.
• Verify guest eligibility and enter guest or program information into lodge systems.

Skills

Customer service experience

Strong communication

Interpersonal skills

Multitasking

Flexible hours

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Multi-line phone systems

Job description

The American Cancer Society is seeking a Concierge to be the first point of contact for guests, manage front desk operations, and ensure a welcoming, safe environment at our lodge in Iowa City. The role supports check-in/out, information provision, transportation coordination, and safety protocols.

The position is on-call/as-needed with shifts including first and second shifts, hours varying by staffing needs, and weekend availability required.