On-Call Concierge & Front Desk Experience Lead

Planned Companies; Maryland; Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K employer match

Job summary

Planned Companies is hiring Front Desk Associates and Doormen to warmly greet tenants, guests and vendors and to ensure a safe, presentable building environment. The role emphasizes exceptional hospitality, local knowledge, and proactive assistance with reservations and directions.

Locations include Bethesda, Silver Spring, Columbia, and Baltimore, with on-call availability and a pay rate of $22 per hour. Candidates should have at least 3 years in customer service and a collaborative, eager

Qualifications

• 3+ years of customer service experience.
• Warm and welcoming demeanor.
• Excellent written and verbal communication.
• Basic computer literacy.
• Knowledge of local attractions and establishments.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences including scheduling reservations at restaurants, hotels, and venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment and services.
• Document, secure and track mail, deliveries, and vendor services.
• Answer telephones, monitor lobby and manage keys/access cards.

Skills

Customer service

Excellent communication

Multitasking

Basic computer skills

Local attractions knowledge

Job description

Planned Companies is hiring Front Desk Associates and Doormen to warmly greet tenants, guests and vendors and to ensure a safe, presentable building environment. The role emphasizes exceptional hospitality, local knowledge, and proactive assistance with reservations and directions.

Locations include Bethesda, Silver Spring, Columbia, and Baltimore, with on-call availability and a pay rate of $22 per hour. Candidates should have at least 3 years in customer service and a collaborative, eager