On-Call Concierge & Guest Experience Specialist

Planned Companies; Bethesda (MD); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, vision

401K with employer match

Job summary

Planned Companies’ front desk team is expanding to include Front Desk Associates and Doormen who greet tenants, guests and vendors and help create welcoming, safe environments at locations across Bethesda, Silver Spring, Columbia, and Baltimore.

Ideal candidates bring excellent communication, a friendly demeanor, knowledge of local attractions, and the ability to multitask with on-call availability; lifting up to 50 lbs is sometimes required.

Qualifications

• 3+ years of customer service experience.
• Ability to greet and assist tenants, guests and vendors warmly.
• Knowledge of local attractions and establishments.
• Excellent written and verbal communication and basic computer skills.
• Ability to lift up to 50 lbs when needed.

Responsibilities

• Greet, announce, and provide direction to tenants, guests, and vendors upon entering the building.
• Develop and maintain relationships with tenants to provide individualized experiences.
• Schedule reservations and appointments at restaurants, hotels, and entertainment venues.
• Plan and organize on-site events.
• Provide direction, referrals and access to local entertainment and services.
• Document and track mail, deliveries, and vendor services; monitor keys and access cards.

Skills

Customer service

Job description

Planned Companies’ front desk team is expanding to include Front Desk Associates and Doormen who greet tenants, guests and vendors and help create welcoming, safe environments at locations across Bethesda, Silver Spring, Columbia, and Baltimore.

Ideal candidates bring excellent communication, a friendly demeanor, knowledge of local attractions, and the ability to multitask with on-call availability; lifting up to 50 lbs is sometimes required.