On-Call Concierge — Flexible Weekend & Evening Shifts

Apploi; Louisville (KY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Career Growth and Training programs

BV Cares direct employee support

Exclusive discounts and offers

Continuing education courses

Employee milestone celebrations

Referral bonus opportunities

Job summary

Belmont Village Senior Living in Louisville is seeking a friendly Concierge to greet residents and visitors, answer phones, coordinate deliveries, and support daily operations. You will help create a welcoming, safe environment and work closely with many departments to ensure excellent hospitality and resident satisfaction.

The ideal candidate communicates clearly in English, maintains organization, handles sensitive information with discretion, and thrives in a fast-paced, physically active

Qualifications

• High School diploma or equivalent.
• Proven experience with a multi-line phone system with demonstrated professional phone etiquette.
• Demonstrated proficiency with MS Office applications to perform job-related tasks.
• Must be able to communicate clearly in verbal and written English.
• Demonstrates initiative with advanced critical thinking skills.
• Proven administrative and organizational skill set.
• Professional, pleasant and team oriented attitude.
• Consistent and reliable attendance is essential for all Belmont Village employees to ensure the successful operation of the community.

Responsibilities

• Greet residents, visitors and staff warmly.
• Manage and direct incoming phone calls efficiently and professionally.
• Address inquiries and requests promptly, reliably and confidentially with empathy and dignity.
• Log and coordinate distribution of packages as appropriate.
• Collaborate with various departments to promote effective communication.
• Monitor community access by ensuring proper use of the kiosk sign-in process and respond to emergency situations according to company policy and procedure.
• Schedule resident transportation, coordinate resident trips, manage event and guest meal reservations, and assist with event setup as needed.
• Record maintenance work order requests through an electronic record system.
• Maintain an organized workspace to promote efficiency and preserve first appearance impressions.
• Make hospitality, customer service, and resident satisfaction your top priorities in every interaction.

Skills

Multi-line phone system

MS Office

English communication

Education

High School diploma or equivalent

Tools

N/A

Job description

Belmont Village Senior Living in Louisville is seeking a friendly Concierge to greet residents and visitors, answer phones, coordinate deliveries, and support daily operations. You will help create a welcoming, safe environment and work closely with many departments to ensure excellent hospitality and resident satisfaction.

The ideal candidate communicates clearly in English, maintains organization, handles sensitive information with discretion, and thrives in a fast-paced, physically active