On-Call AV Technician for Live Event Setups

Encore; Greenville (SC); On-site; USD 18,000 - 23,000; Full time

Job summary

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention center environment, delivering exceptional service to clients throughout events.

You will troubleshoot equipment, coordinate with staff and vendors, and help finalize invoices using Navigator, with a focus on up-selling when appropriate.

This is a hands-on role requiring a high school diploma, hospitality experience, and the ability to lift up to 50 lbs.

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 1 year of customer service or hospitality experience is preferred.
• 1 year of audio-visual experience or equivalent in an educational environment is preferred.
• A valid driver’s license is required for team members that may operate Company vehicles.
• Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Responsibilities

• Set up, operate, and breakdown basic AV equipment as listed for events.
• Exceed expectations of internal and external customers and maintain client relationships.
• Troubleshoot and resolve equipment and software issues promptly.
• Maintain accurate systems entry and paperwork and use Navigator for orders.
• Coordinate with staff and vendors to ensure equipment availability and invoices.

Skills

Hospitality

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma

Associate’s degree preferred

Tools

Navigator

Job description

Encore is seeking a Technician to set up and operate basic audiovisual systems in a hotel/convention center environment, delivering exceptional service to clients throughout events.

You will troubleshoot equipment, coordinate with staff and vendors, and help finalize invoices using Navigator, with a focus on up-selling when appropriate.

This is a hands-on role requiring a high school diploma, hospitality experience, and the ability to lift up to 50 lbs.