Omnichannel Sales & Fulfillment Specialist

JCPenney; Victorville (CA); On-site; USD 23,419 - 28,929; Part time

Benefits offered by this job

Employee discount

Competitive benefits package

Job summary

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations.

You will greet and assist customers, process orders, replenish stock, and participate in inventory processes while meeting performance standards. This role involves teamwork and delivering a high level of customer service.

Qualifications

• Minimum 1-2 years work experience.
• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.

Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Skills

Customer service

Sales

Education

Bachelor's degree

HS diploma

Job description

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations.

You will greet and assist customers, process orders, replenish stock, and participate in inventory processes while meeting performance standards. This role involves teamwork and delivering a high level of customer service.