Omnichannel Sales & Fulfillment Specialist

JCPenney; Missouri; On-site; USD 20,664 - 25,830; Full time

Benefits offered by this job

Medical/dental/vision

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

The role emphasizes excellent customer service, inventory accuracy, and cross-functional collaboration to meet performance standards and drive profits.

Qualifications

• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Minimum 1-2 years of work experience.

Responsibilities

• Customer Service & Sales: greet customers, deliver outstanding service, resolve issues, promote products and services.
• Enterprise Fulfillment: monitor systems, pick orders, pack per requirements, complete ship from store and BOPIS tasks.
• jcp.com Operations: research order shortages/overages, ship/return transactions at register, stock area maintenance.
• General Operations: replenish store with inventory, participate in annual inventory.

Skills

Customer Service

Sales

Teamwork

Education

Bachelor degree or equivalent work experience

HS degree or equivalent is required

Job description

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations.

The role emphasizes excellent customer service, inventory accuracy, and cross-functional collaboration to meet performance standards and drive profits.