Omnichannel Sales & Fulfillment Specialist

JCPenney; Kansas City (KS); Hybrid; USD 12,398 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision

Associate discount

401(k) with company match

Job summary

JCPenney is seeking an Omni Associate to drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including customer service, store operations, and general inventory management.

The role emphasizes customer engagement, order accuracy, and cross-functional collaboration with team members to meet performance standards and deliver value to customers.

Qualifications

• Bachelor’s degree or equivalent work experience preferred; high school degree or equivalent required.
• 1–2 years of work experience.
• Strong customer service and communication skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet and assist customers, deliver outstanding service, actively listen to resolve issues and promote products.
• Support Enterprise Fulfillment: monitor systems, pick orders, pack, and ship from store or BOPIS.
• Handle jcp.com operations: research order shortages/overages, shipment check-in, binning and reporting, stock area maintenance, and on-register deliveries/returns.
• Engage in General Operations: replenish store inventory and participate in annual inventory.
• Meet performance standards across shrink, safety, omnichannel, customer service, and productivity.

Skills

Customer service

Sales

Teamwork

Communication

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Job description

JCPenney is seeking an Omni Associate to drive profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including customer service, store operations, and general inventory management.

The role emphasizes customer engagement, order accuracy, and cross-functional collaboration with team members to meet performance standards and deliver value to customers.