Omnichannel Fulfillment & Service Specialist

JCPenney; Virginia (MN); On-site; USD 17,908 - 22,041; Part time

Benefits offered by this job

Medical/Dental/Vision

Employee discount

401(k) with company match

Paid vacation/holidays

Job summary

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The role emphasizes delivering outstanding customer service, accurate order processing, and collaboration with team members to meet performance standards such as shrink control, safety, and productivity.

Qualifications

• Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required.
• Minimum 1-2 years of work experience.
• Strong customer service and sales skills.

Responsibilities

• Customer Service & Sales: greet customers, resolve issues, promote products.
• Enterprise Fulfillment: pick orders and ship from store per timelines.
• jcp.com Operations: manage order checks and stock area.
• General Operations: replenish inventory and support annual inventory.
• Performance Standards: meet shrink, safety, and productivity targets.

Skills

Customer service

Teamwork

Problem solving

Sales

Education

Bachelor degree or equivalent

High school diploma or equivalent

Job description

JCPenney is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general store operations.

The role emphasizes delivering outstanding customer service, accurate order processing, and collaboration with team members to meet performance standards such as shrink control, safety, and productivity.