Omnichannel Sales & Fulfillment Specialist

JCPenney; New Braunfels (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Employee discount

Paid holidays

Job summary

JCPenney in New Braunfels, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, and general operations. Core duties include greeting customers, assisting with product selection, packing orders, processing Ship from Store and Buy Online Pickup in Store, and maintaining stock areas.

This role emphasizes teamwork, reliability, and meeting performance standards across shrink, safety,

Qualifications

• 1–2 years of work experience or equivalent preferred.
• Bachelor’s degree or equivalent preferred; high school diploma is required.

Responsibilities

• Customer Service & Sales: greet customers, assist with product selection, provide outstanding service.
• Enterprise Fulfillment: monitor systems, pick orders, pack per packaging requirements, process ship-from-store/actions.
• jcp.com Operations: research order shortages/overages, complete shipment check‑in, stock area maintenance, process orders on the register.
• General Operations: replenish store inventory with team, participate in annual inventory.
• Performance Standards: meet shrink, safety, omnichannel, profit, productivity, and attendance targets.

Skills

Customer service

Sales

Communication

Teamwork

Problem solving

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Job description

JCPenney in New Braunfels, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, and general operations. Core duties include greeting customers, assisting with product selection, packing orders, processing Ship from Store and Buy Online Pickup in Store, and maintaining stock areas.

This role emphasizes teamwork, reliability, and meeting performance standards across shrink, safety,