Omnichannel Sales & Fulfillment Specialist

JCPenney; Harlingen (TX); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with company match

Associate discount

Paid vacation/holidays

Job summary

JCPenney in Harlingen, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including customer service and store operations. You will greet customers, assist with product selection, and support order processing and returns.

The role requires 1–2 years of related experience, a bachelor’s degree or equivalent preferred, and a proactive, energetic attitude to drive sales and service excellence.

Qualifications

• 1–2 years of work experience in a customer-facing role.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Greet and assist customers, promote products and services, and resolve issues to ensure satisfaction.
• Assist with Enterprise Fulfillment tasks including order picking and packing.
• Support jcp.com operations such as order shortages/overages and stock organization.
• Collaborate with team to replenish inventory and participate in inventory processes.
• Meet performance standards across customer service, productivity, and attendance.

Skills

Customer service

Sales

Education

Bachelor's degree or equivalent preferred

High school diploma or equivalent required

Job description

JCPenney in Harlingen, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including customer service and store operations. You will greet customers, assist with product selection, and support order processing and returns.

The role requires 1–2 years of related experience, a bachelor’s degree or equivalent preferred, and a proactive, energetic attitude to drive sales and service excellence.