Omnichannel Sales & Fulfillment Specialist

JCPenney; El Paso (TX); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Associate discount

Benefits package

Job summary

JCPenney in El Paso, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and store operations.

You will greet shoppers, assist with product selection, process orders, pack shipments, and help maintain stock. The role emphasizes customer focus, problem solving, teamwork, and meeting performance standards.

Qualifications

• Education – bachelor’s degree or equivalent work experience preferred; high school degree or equivalent is required.
• Results – solves problems and makes smart decisions that drive sales, profit, and customer service; executes work effectively and efficiently; holds self accountable to high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude.
• Ownership – provides great customer service; cooperates and builds positive, inclusive, and respectful relationships; takes accountability for own actions and outcomes.
• Intensity – proactively finds ways to improve the customer experience; shows confidence and courage to do what is right; takes action with energy and urgency.

Responsibilities

• Customer Service & Sales – greets and assists customers in finding products, delivers outstanding customer service, consistently demonstrates customer service behaviors, actively listens to customer issues in a calm and agreeable manner to resolve problems, actively promotes company products and services, and partners with team members effectively.
• Enterprise Fulfillment – monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• jcp.com Operations – researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of the jcp.com stock area; processes jcp.com order delivery and return transactions on the register.
• General Operations – partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; participates in the annual inventory process.
• Performance Standards – consistently meets established performance standards, including but not limited to: shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.

Skills

Customer service

Sales

Teamwork

Education

Bachelor's degree or equivalent

Job description

JCPenney in El Paso, TX is seeking an Omni Associate to contribute to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, including Customer Service & Sales, Enterprise Fulfillment, and store operations.

You will greet shoppers, assist with product selection, process orders, pack shipments, and help maintain stock. The role emphasizes customer focus, problem solving, teamwork, and meeting performance standards.