Omnichannel Sales & Fulfillment Associate

JCPenney; Strongsville (OH); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with company match

Employee discount

Job summary

JCPenney in Strongsville is seeking an Omni Associate to help grow sales by executing Enterprise Fulfillment and jcp.com activities alongside Customer Service & Sales. You will support store operations, inventory, and the omnichannel processes while delivering outstanding service to customers.

The role emphasizes teamwork, problem solving, and accountability, with duties spanning in-store interactions, order processing, and stock maintenance, aligned to company standards.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor's degree or equivalent preferred; high school degree or equivalent is required.
• Strong customer service and communication skills; ability to adapt to changing situations.

Responsibilities

• Customer Service & Sales – greet customers, assist with product selection and resolve issues.
• Enterprise Fulfillment – monitor systems, pick orders, pack and ship or pickup items.

Skills

Customer service

Sales

Teamwork

Education

Bachelor's degree or equivalent work experience

High school diploma or equivalent

Job description

JCPenney in Strongsville is seeking an Omni Associate to help grow sales by executing Enterprise Fulfillment and jcp.com activities alongside Customer Service & Sales. You will support store operations, inventory, and the omnichannel processes while delivering outstanding service to customers.

The role emphasizes teamwork, problem solving, and accountability, with duties spanning in-store interactions, order processing, and stock maintenance, aligned to company standards.