Omnichannel Customer Support Associate - Full-Time

Bob's Discount Furniture; Canton (OH); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Life insurance

Tuition reimbursement

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad in North Canton. In this in-store, omnichannel role, you will assist guests in person, over the phone, and online to ensure a smooth and satisfying shopping experience.

You'll handle orders, support store teams, and use our systems to process payments and enter data accurately. We value communication, problem-solving, and a positive, professional attitude.

Qualifications

• Must be at least 18 years old to be considered for employment.
• Ability to work flexible retail hours.
• Strong verbal communication and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Process orders and manage calls while supporting store teams.
• Use support systems to enter orders accurately and handle payments as needed.
• Provide friendly, solution-oriented service aligned with Bob's core values.

Skills

Guest communication

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Job description

Bob's Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad in North Canton. In this in-store, omnichannel role, you will assist guests in person, over the phone, and online to ensure a smooth and satisfying shopping experience.

You'll handle orders, support store teams, and use our systems to process payments and enter data accurately. We value communication, problem-solving, and a positive, professional attitude.