Omnichannel Fulfillment & Service Specialist

JCPenney; Bridgeport (WV); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Medical/dental/vision insurance

Term life insurance

Paid vacation/holidays

401(k) with company match

Associate discount

Job summary

Join JCPenney as an Omni Associate to help drive profitable sales growth through Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, resolve issues, and promote products while collaborating with the team.

You will monitor fulfillment systems, pack orders, and support stock management and order check-ins. A focus on accuracy, speed, and excellent service will help you succeed in a dynamic retail environment.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor's degree preferred; high school diploma required.
• Strong customer service and sales mindset.

Responsibilities

• Greet and assist customers, deliver outstanding service, and promote products.
• Support Enterprise Fulfillment and jcp.com operations and reporting.
• Replenish stock, assist with inventory, and participate in daily operations.
• Ensure performance standards for shrink, safety, and productivity.

Skills

Customer service

Sales skills

Teamwork

Communication

Education

Bachelor's degree preferred

High school diploma required

Job description

Join JCPenney as an Omni Associate to help drive profitable sales growth through Customer Service & Sales, Enterprise Fulfillment, and jcp.com operations. You will greet customers, resolve issues, and promote products while collaborating with the team.

You will monitor fulfillment systems, pack orders, and support stock management and order check-ins. A focus on accuracy, speed, and excellent service will help you succeed in a dynamic retail environment.