Omnichannel Fulfillment & Service Associate

JCPenney; Troy (MI); On-site; USD 18,942 - 23,680; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Term Life Insurance

Paid Vacation

Holidays

401(k) with match

Employee Discount

Job summary

JCPenney in Troy, Michigan seeks an Omni Associate to support profitable sales growth by executing Enterprise Fulfillment and jcp.com activities. You will engage in Customer Service & Sales, fulfillment, and general store operations, contributing to smooth omnichannel experiences.

The role emphasizes teamwork, accuracy, and strong customer interactions, with a focus on meeting performance standards across shrink, safety, and productivity.

Qualifications

• 1–2 years work experience preferred; Bachelor degree or equivalent.
• Strong customer service and sales skills.
• Able to work in a retail environment and teamwork.
• Attention to accuracy in fulfillment and duties.

Responsibilities

• Customer Service & Sales - greet customers, assist, promote products; deliver outstanding service.
• Enterprise Fulfillment - monitor systems, pick orders, pack, ship from store tasks.
• jcp.com Operations - research order issues, process returns and deliveries at register.
• General Operations - replenish stock and assist with inventory.
• Meet performance standards for shrink, safety, omnichannel, profit, productivity, and attendance.

Skills

Customer Service

Sales

Communication

Teamwork

Problem Solving

Education

Bachelor degree or equivalent

Tools

POS system

Inventory system

Job description

JCPenney in Troy, Michigan seeks an Omni Associate to support profitable sales growth by executing Enterprise Fulfillment and jcp.com activities. You will engage in Customer Service & Sales, fulfillment, and general store operations, contributing to smooth omnichannel experiences.

The role emphasizes teamwork, accuracy, and strong customer interactions, with a focus on meeting performance standards across shrink, safety, and productivity.