Omnichannel Experience Leader

Macy's; Knapps Corner (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Tuition reimbursement

Job summary

Macy's in the United States is seeking a Selling and Support Captain to elevate customer satisfaction and drive brand loyalty. You will lead a team, execute promotional and Omni selling initiatives, and report to a People Leader. Advancement may include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues typically work 30+ hours weekly; hours vary by business needs. Enjoy benefits, paid time off, holidays, and opportunities for learning and leadership development.

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required or preferred.
• Flexibility to work days, evenings, weekends and holidays.
• Proficient communication with customers and colleagues.

Responsibilities

• Fulfill customer orders and merchandising on the selling floor.
• Lead colleagues in completing assigned tasks.
• Provide fast feedback to improve customer experience.
• Promote Macy's mobile app to enhance the store experience.
• Assist with store opening/closing procedures and cash handling.

Skills

Customer service

Communication

Retail experience

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Handheld devices

Job description

Macy's in the United States is seeking a Selling and Support Captain to elevate customer satisfaction and drive brand loyalty. You will lead a team, execute promotional and Omni selling initiatives, and report to a People Leader. Advancement may include Personal Stylist or Sales and Customer Experience Manager.

Full-time colleagues typically work 30+ hours weekly; hours vary by business needs. Enjoy benefits, paid time off, holidays, and opportunities for learning and leadership development.