Omnichannel Customer Experience Lead

Macy's; King of Prussia (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Paid holidays

Tuition reimbursement

Job summary

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and strengthening brand loyalty through promotions and Omni selling initiatives.

Employment is full-time with 30+ hours per week, offering benefits and advancement opportunities. Under a People Leader, you will communicate expectations, lead tasks, and foster a respectful environment while ensuring exceptional

Qualifications

• 1-2 years of direct retail experience preferred.
• High school diploma or equivalent required.
• Strong communication and teamwork skills.
• Ability to adapt to changing customer needs and priorities.

Responsibilities

• Lead colleagues in the execution of assigned tasks on the selling floor.
• Provide fast feedback to enhance the customer experience.
• Promote Macy's mobile app to customers and drive app usage.
• Deliver exceptional customer service through effective problem-solving.
• Meet with People Leaders to plan total store activities.
• Offer continuous feedback to improve processes and store operations.
• Perform opening and closing procedures, including cash handling.
• Uphold merchandising standards and keep the selling floor presentable.
• Educate teammates on point of sale technology and fulfillment processes.

Skills

Customer service

Merchandising

Brand loyalty

Promotions

Omni selling

Education

High school diploma

Job description

Macy's is seeking a Selling and Support Captain to act as a customer advocate and role model for colleagues. This elevated hourly role focuses on customer satisfaction, merchandising, and strengthening brand loyalty through promotions and Omni selling initiatives.

Employment is full-time with 30+ hours per week, offering benefits and advancement opportunities. Under a People Leader, you will communicate expectations, lead tasks, and foster a respectful environment while ensuring exceptional