Retail Omnichannel Customer Support Associate

Bob's Discount Furniture; Latham (NY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Sick Days

Holidays

Birthday

401(k) Profit Sharing

Pet Insurance

Life Insurance

Legal & Financial Planning assistance

Tuition Reimbursement

Workday Learning

Employee Discount

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate — Bob Squad to join our in-store team in a full-time role. You’ll assist guests across in-person, phone, and digital channels, helping with orders, calls, and store operations.

We emphasize service quality, accuracy, and customer care in a fast-paced retail environment. The position requires flexibility to work a retail schedule and strong communication, tech comfort, and teamwork.

Qualifications

• Must be at least 18 years old and able to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital channels.
• Support orders, manage calls, and assist store teams.
• Enter orders accurately in support systems and process payments.
• Provide friendly, solution-focused service with integrity and care.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Professionalism

Tech adaptability

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate — Bob Squad to join our in-store team in a full-time role. You’ll assist guests across in-person, phone, and digital channels, helping with orders, calls, and store operations.

We emphasize service quality, accuracy, and customer care in a fast-paced retail environment. The position requires flexibility to work a retail schedule and strong communication, tech comfort, and teamwork.