Omnichannel Customer Support Specialist

Bob's Discount Furniture; Lexington (KY); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

National Medical, Dental, and Vision

Paid Vacation, Sick Days, Holidays, & 

401(k) Profit Sharing Plan

Pet Insurance

Legal & Financial Planning assistance

Tuition Reimbursement

Workday Learning

Employee Discount on Day 1

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. This full-time, in-store role focuses on delivering exceptional service across in-person, phone, and digital interactions, including order entry and payment processing.

You will support store teams and help ensure a smooth customer journey with integrity and enthusiasm. The role emphasizes guest empathy, time management, and the ability to multitask in a dynamic retail environment.

Qualifications

• Strong customer focus and communication skills.
• Ability to assist across in-store, phone, and digital channels.
• Experience with order entry and payment processing systems.
• Willingness to work flexible retail hours and stand on showroom floor.

Responsibilities

• Assist guests in person, by phone, and via digital channels throughout the customer journey.
• Support order placement, tracking, and problem resolution to ensure a smooth experience.
• Collaborate with store teams to fulfill customer needs and maintain accurate records.

Skills

Guest communication

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem solving

Tech adaptability

Customer service

Tools

CRM systems

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad. This full-time, in-store role focuses on delivering exceptional service across in-person, phone, and digital interactions, including order entry and payment processing.

You will support store teams and help ensure a smooth customer journey with integrity and enthusiasm. The role emphasizes guest empathy, time management, and the ability to multitask in a dynamic retail environment.