Omnichannel Customer Support Pro

Bob's Discount Furniture; Glendale (NY); On-site; USD 45,045,000 - 51,577,000; Full time

Benefits offered by this job

Health benefits

Paid time off

401(k) match

Life and pet insurance

Workday training and tuition

Employee discount

Hourly pay range

Job summary

Bob's Discount Furniture is seeking a Customer Service Support Associate—Bob Squad to assist guests across in-store, phone, and digital channels. You will process orders, manage calls, and support store teams to ensure a seamless shopping experience with emphasis on accuracy and empathy.

The role is full-time and in-store, with flexible retail hours and opportunities to grow within a fast-growing omnichannel retailer.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.
• Physical Demands: Ability to stand and walk on showroom floor.
• Ability to sit and perform computer-based work at a desk.
• Ability to speak clearly on phone and use standard office equipment.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth customer journey.
• Support store teams with orders, calls, and in-store tasks.
• Represent Bobs with integrity, enthusiasm, and care using supported systems.

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem solving

Positive mindset

Tech adaptability

Tools

POS systems

CRM systems

Job description

Bob's Discount Furniture is seeking a Customer Service Support Associate—Bob Squad to assist guests across in-store, phone, and digital channels. You will process orders, manage calls, and support store teams to ensure a seamless shopping experience with emphasis on accuracy and empathy.

The role is full-time and in-store, with flexible retail hours and opportunities to grow within a fast-growing omnichannel retailer.