Omnichannel Customer Support Specialist

Bob's Discount Furniture; North Saugus (MA); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) Plan with Company Match

Life Insurance

Tuition Reimbursement

Employee Discount

Workday Learning

Employee Discount on Day 1

Job summary

Bob's Discount Furniture in Massachusetts is seeking a Customer Service Support Associate - Bobs Squad to assist guests in person, over the phone, and across digital channels, ensuring a smooth shopping experience. This is a full-time, in-store role with flexible retail hours.

You'll support orders, manage calls, and assist store teams, delivering service with empathy and accuracy while representing Bob's with integrity and enthusiasm.

Qualifications

• Must be at least 18 years old to be considered for employment with Bob's
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience
• Handle orders, manage calls, and support store teams with integrity, enthusiasm, and care
• Use support systems and technology to process transactions and inquiries accurately

Job description

Bob's Discount Furniture in Massachusetts is seeking a Customer Service Support Associate - Bobs Squad to assist guests in person, over the phone, and across digital channels, ensuring a smooth shopping experience. This is a full-time, in-store role with flexible retail hours.

You'll support orders, manage calls, and assist store teams, delivering service with empathy and accuracy while representing Bob's with integrity and enthusiasm.