In-Store Omnichannel Support Specialist

Bob's Discount Furniture; South Attleboro (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401(k) match

Pet Insurance

Legal & Financial Planning assistance

Tuition Reimbursement

Training & Career Development

Employee Discount on Day 1

Hourly Pay $18.00 per hour

Job summary

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests across in-store, phone, and digital channels, ensuring a seamless shopping experience. You will help with orders, manage calls, and support store teams, using our systems with integrity and care.

This is a full-time, in-store role with a retail schedule. Ideal candidates are customer-focused, tech‑savvy, and capable of multitasking in a dynamic environment.

Qualifications

• Must be at least 18 years old to be considered for employment with Bob’s
• Ability to work flexible retail hours
• Strong verbal communication, judgment, and customer service skills
• Basic computer proficiency and willingness to learn new technologies

Responsibilities

• Assist guests in person, over the phone, and across digital channels to ensure a smooth shopping experience
• Process orders and payments accurately using support systems
• Support store teams and contribute to a fast-paced, customer-focused environment

Skills

Guest communication

Omnichannel support

Order entry

Cash handling

Multitasking

Problem-solving

Professionalism

Tech adaptability

CRM systems

Tools

CRM systems

Job description

Bob’s Discount Furniture is seeking a Bob’s Squad Support Associate to assist guests across in-store, phone, and digital channels, ensuring a seamless shopping experience. You will help with orders, manage calls, and support store teams, using our systems with integrity and care.

This is a full-time, in-store role with a retail schedule. Ideal candidates are customer-focused, tech‑savvy, and capable of multitasking in a dynamic environment.