Omnichannel Customer Support Specialist

Bob's Discount Furniture; Union (NJ); On-site; USD 35,000 - 37,000; Full time

Benefits offered by this job

Hourly pay range $17.00–$18.08 per hr

Health Insurance

Paid Time Off and Holidays

401(k) with company match

Job summary

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad in-store. You’ll assist guests in person, by phone, and online to ensure a smooth shopping experience.

The role requires flexibility to work retail hours, with duties across orders, calls, and store operations while maintaining accuracy and high service standards. You’ll join a dynamic team focused on empathy, problem-solving, and seamless customer journeys, using technology to support guests and store

Qualifications

• Must be 18 years or older to be considered.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms.
• Help with orders and manage calls in a retail omnichannel environment.
• Support store teams and ensure accurate data entry in systems.
• Process payments and handle basic cash transactions.

Skills

Guest communication and empathy

Omnichannel support

Order entry and accuracy

Cash handling

Multitasking and follow-through

Problem-solving

Positive mindset

Technology adaptability

Tools

CRM system familiarity

Job description

Bob’s Discount Furniture is seeking a Customer Service Support Associate to join the Bob Squad in-store. You’ll assist guests in person, by phone, and online to ensure a smooth shopping experience.

The role requires flexibility to work retail hours, with duties across orders, calls, and store operations while maintaining accuracy and high service standards. You’ll join a dynamic team focused on empathy, problem-solving, and seamless customer journeys, using technology to support guests and store