Omnichannel Customer Care Associate

Bob's Discount Furniture; West Springfield (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Sick days

Holidays

Birthday holiday

401(k) with employer match

Pet insurance

Life insurance

Tuition reimbursement

Employee discount

Job summary

Bob’s Discount Furniture is hiring a Customer Service Support Associate to assist guests in person, on the phone, and online. You’ll handle orders, payments, and support store teams in a fast-paced retail environment.

This full-time, in-store role offers flexible retail hours and opportunities to grow within a nationwide furniture retailer. The ideal candidate is customer-focused, tech-savvy, and capable of multitasking while delivering high-quality service.

Qualifications

• Must be at least 18 years old to be considered for employment.
• Ability to work flexible retail hours and adapt to a retail schedule.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Responsibilities

• Assist guests in person, over the phone, and across digital platforms to ensure a smooth shopping experience.
• Handle order entry and payment processing with accuracy.
• Support store teams and contribute to store operations and fulfillment.
• Provide friendly, empathetic service and effective problem solving.

Skills

Guest communication

Omnichannel support

Order entry accuracy

Cash handling

Multitasking

Problem solving

Positive attitude

Tech adaptability

Tools

Support systems

CRM familiarity

Job description

Bob’s Discount Furniture is hiring a Customer Service Support Associate to assist guests in person, on the phone, and online. You’ll handle orders, payments, and support store teams in a fast-paced retail environment.

This full-time, in-store role offers flexible retail hours and opportunities to grow within a nationwide furniture retailer. The ideal candidate is customer-focused, tech-savvy, and capable of multitasking while delivering high-quality service.