Omnichannel Customer Support Associate

Bob's Discount Furniture; Eggertsville (NY); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Paid Vacation

401(k) Plan

Pet Insurance

Legal & Financial Planning

Tuition Reimbursement

Career Development

Employee Discount

Job summary

Bob's Squad Support Associate at Bob's Discount Furniture joins to deliver omnichannel customer service across in-store, phone, and digital channels, helping guests with orders and inquiries while supporting store teams. The role emphasizes empathy, problem solving, tech-savviness, and a friendly, professional attitude in a fast-paced retail environment.

This is a full-time, in-store position with flexible retail hours.

Qualifications

• Must be at least 18 years old.
• Ability to work flexible retail hours.
• Strong verbal communication, judgment, and customer service skills.
• Basic computer proficiency and willingness to learn new technologies.

Skills

Guest communication & empathy

Omnichannel support

Order entry & accuracy

Cash handling

Multitasking

Problem solving

Positive mindset

Tech adaptability

Job description

Bob's Squad Support Associate at Bob's Discount Furniture joins to deliver omnichannel customer service across in-store, phone, and digital channels, helping guests with orders and inquiries while supporting store teams. The role emphasizes empathy, problem solving, tech-savviness, and a friendly, professional attitude in a fast-paced retail environment.

This is a full-time, in-store position with flexible retail hours.