Omnichannel Customer Experience Leader

Michaels Stores; Tulsa (OK); On-site; USD 45,000 - 60,000; Full time

Job summary

Michaels Stores is looking for a dedicated individual to manage front-end operations at the Tulsa location. The role involves ensuring compliance with company standards, delivering excellent customer service, and leading a team in achieving their KPIs.

Ideal candidates will have retail management experience, strong leadership skills, and a commitment to creating a positive shopping environment. Additional responsibilities include executing in-store events and managing inventory processes.

Qualifications

• Experience in retail management preferred.
• Ability to train, observe, and coach team members.

Responsibilities

• Assist Store Manager in adherence to Standard Operating Procedures and compliance.
• Lead the execution of in-store events and omnichannel processes.
• Manage cash reconciliation and assist with inventory processes.

Skills

Retail management experience

Team leadership

Customer service

Job description

Michaels Stores is looking for a dedicated individual to manage front-end operations at the Tulsa location. The role involves ensuring compliance with company standards, delivering excellent customer service, and leading a team in achieving their KPIs.

Ideal candidates will have retail management experience, strong leadership skills, and a commitment to creating a positive shopping environment. Additional responsibilities include executing in-store events and managing inventory processes.