Customer Experience Leader — Omnichannel Front End

Michaels Stores; Charlottesville (VA); On-site; USD 19,286 - 26,587; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Tuition assistance

Job summary

Michaels Stores in Charlottesville, VA, seeks a Retail Manager to oversee front-end operations and customer service. The ideal candidate will assist the Store Manager in adhering to standards, plan in-store events, and lead the team to achieve performance goals.

Responsibilities include managing shrink and safety programs, training staff, and ensuring compliance with company policies. Competitive hourly rates with benefits like a 401(k) match and employee discounts are offered.

Qualifications

• Retail management experience preferred.
• Ability to remain standing for long periods.
• Strong team leadership skills.

Responsibilities

• Assist Store Manager in leading and managing adherence to SOPs.
• Ensure all front-end policies are followed.
• Plan and lead execution of in-store events.
• Manage shrink and safety programs.
• Train and coach sales floor and cashier teams.

Skills

Customer service

Retail management

Team leadership

Cash reconciliation

Job description

Michaels Stores in Charlottesville, VA, seeks a Retail Manager to oversee front-end operations and customer service. The ideal candidate will assist the Store Manager in adhering to standards, plan in-store events, and lead the team to achieve performance goals.

Responsibilities include managing shrink and safety programs, training staff, and ensuring compliance with company policies. Competitive hourly rates with benefits like a 401(k) match and employee discounts are offered.