Customer Experience Leader: Omnichannel & Store Ops

The Michael's Companies; Tulsa (OK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Generous employee discounts

Job summary

The Michael's Companies is seeking a full-time Customer Experience Manager in Tulsa, OK. This role involves delivering a customer-centric shopping experience by managing the front-end operations and leading a team dedicated to customer service excellence.

As the ideal candidate, you will have experience in retail management and possess the ability to train and motivate your team. The position is vital for adhering to company policies and ensuring compliance across all store operations.

Join us in fueling the joy of creativity and celebration!

Qualifications

• Experience in retail management preferred.
• Ability to lead and train a team.
• Strong customer service skills necessary.

Responsibilities

• Deliver a customer-centric shopping experience.
• Manage front-end operations and expectations.
• Lead omnichannel processes and store recovery standards.
• Support compliance with standard operating procedures.

Skills

Retail management experience

Customer service skills

Leadership

Communication

Job description

The Michael's Companies is seeking a full-time Customer Experience Manager in Tulsa, OK. This role involves delivering a customer-centric shopping experience by managing the front-end operations and leading a team dedicated to customer service excellence.

As the ideal candidate, you will have experience in retail management and possess the ability to train and motivate your team. The position is vital for adhering to company policies and ensuring compliance across all store operations.

Join us in fueling the joy of creativity and celebration!