Omnichannel Retail Manager — Customer Experience Leader

Michaels; Novi (MI); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

401(k) with employer match

Medical, dental, and vision coverage

Job summary

The Michaels Companies, Inc. is seeking a store management professional at our Novi, MI location to lead front-end operations and omnichannel initiatives.

You will drive customer service excellence, coach team members, and oversee store processes including inventory, cash handling, and event execution. Ideal candidates have retail management experience, strong leadership, and a commitment to brand standards.

Qualifications

• Retail management experience preferred.
• Strong customer service skills and ability to lead a team.
• Awareness of SOPs, safety and loss prevention practices.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs; ensure compliance and accountability.
• Ensure front-end policies are followed and KPIs achieved by the team.
• Plan and lead in-store events and omnichannel processes; drive customer experience.
• Manage shrink and safety programs; assist with cash reconciliation and deposits.
• Support inventory processes (RTV/ASN); onboard and coach new Team Members; serve as MOD.

Skills

Retail management

Customer service

People leadership

Cash handling

Inventory control

Omnichannel

Safety compliance

Job description

The Michaels Companies, Inc. is seeking a store management professional at our Novi, MI location to lead front-end operations and omnichannel initiatives.

You will drive customer service excellence, coach team members, and oversee store processes including inventory, cash handling, and event execution. Ideal candidates have retail management experience, strong leadership, and a commitment to brand standards.