Customer Experience Lead — Omnichannel & In-Store

3M HEALTHCARE; Washington (District of Columbia); On-site; USD 19,286 - 23,694; Part time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels in Washington, DC is seeking team members to join our store crew. You will deliver a customer-centric shopping experience by managing front-end operations, guiding the sales floor, and upholding brand standards.

The role involves supporting inventory, POS operations, events, training, and assisting the store manager to ensure policy compliance. Flexible hours include nights and weekends.

Qualifications

• Retail management experience preferred.

Responsibilities

• Deliver a customer-centric shopping experience by managing front-end operations and expectations.
• Lead omnichannel processes and maintain store recovery standards to deliver brand promises.
• Assist Store Manager in ensuring adherence to SOPs and company programs, compliance with laws, and execution of company policies and standards.
• Ensure all front-end policies and procedures are followed; achieve KPIs and manage team to reach role KPIs.
• Plan and lead execution of in-store and class events in accordance with company programs.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes including Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities.
• Assist with onboarding of new team members.
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in performance management and talent development.
• Serve as Manager on Duty (MOD).
• Interact with others in an accepting and respectful manner, project a positive image, and serve as a role model.
• Assist customers, help locate products, and provide solutions.
• Participate in truck unloading and stocking, ensuring standards and budget compliance.
• Cross-train in Custom Framing selling and production.
• In stores without a Framing Manager, lead delivery of high-quality custom framing solutions.

Skills

Retail management experience

Job description

Michaels in Washington, DC is seeking team members to join our store crew. You will deliver a customer-centric shopping experience by managing front-end operations, guiding the sales floor, and upholding brand standards.

The role involves supporting inventory, POS operations, events, training, and assisting the store manager to ensure policy compliance. Flexible hours include nights and weekends.