Customer Experience Manager, Omnichannel Leader

Michaels Stores; Lancaster (CA); On-site; USD 24,452 - 31,822; Full time

Job summary

Michaels Stores in Lancaster, CA is seeking a team-oriented individual to lead front-end operations and enhance the customer shopping experience. Responsibilities include managing staff, ensuring adherence to company standards, and leading customer service initiatives.

The ideal candidate will have retail management experience, a positive demeanor, and the ability to drive results. Compensation ranges from $17.75 to $23.10, with opportunities for growth within the company.

Qualifications

• Ability to lead store operations, including managing adherence to SOPs.
• Experience in training and coaching team members.
• Ability to engage positively with customers.

Responsibilities

• Lead front-end operations to meet store standards.
• Manage team to achieve KPIs and store conditions.
• Assist in onboarding and training new team members.

Skills

Retail management experience

Job description

Michaels Stores in Lancaster, CA is seeking a team-oriented individual to lead front-end operations and enhance the customer shopping experience. Responsibilities include managing staff, ensuring adherence to company standards, and leading customer service initiatives.

The ideal candidate will have retail management experience, a positive demeanor, and the ability to drive results. Compensation ranges from $17.75 to $23.10, with opportunities for growth within the company.