Customer Experience Manager | Omnichannel & Store Ops

Michaels Stores; Madison (WI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

Michaels Stores in Monona, WI is looking for a retail management professional to enhance customer experience by overseeing front-end operations. The role involves leading the team, managing compliance with company standards, and executing various operational tasks.

Ideal candidates should possess retail management experience and the ability to work varied hours, including nights and weekends. Benefits include health insurance, paid time off, and employee discounts.

Qualifications

• Retail management experience preferred
• Ability to remain standing for long periods of time
• Regular bending, lifting, carrying, reaching, and stretching

Responsibilities

• Assist Store Manager in leading adherence to Standard Operating Procedures
• Plan and lead the execution of class and in-store events
• Manage and execute shrink and safety programs
• Serve as Manager on Duty (MOD)
• Participate in the truck unloading and stocking processes

Job description

Michaels Stores in Monona, WI is looking for a retail management professional to enhance customer experience by overseeing front-end operations. The role involves leading the team, managing compliance with company standards, and executing various operational tasks.

Ideal candidates should possess retail management experience and the ability to work varied hours, including nights and weekends. Benefits include health insurance, paid time off, and employee discounts.