Omnichannel Customer Experience Lead

The Michael's Companies; Glendale, Northern (CA, KY); Hybrid; USD 25,000 - 32,000; Part time

Benefits offered by this job

Employee discounts

Job summary

The Michaels Companies in Glendale, CA seeks a part-time Customer Experience Manager to maintain front-end operations and deliver a customer-centric shopping experience. You will lead omnichannel processes, manage the sales floor and cashier team, and ensure SOPs and store policies are followed.

You will train and coach the customer experience team, act as MOD, participate in inventory and framing-related duties.

Qualifications

• Retail management experience preferred.
• Strong customer service and leadership skills.
• Ability to train and coach team members.

Responsibilities

• Deliver a customer centric shopping experience by managing front-end operations.
• Lead omnichannel processes and ensure SOPs are followed.
• Assist Store Manager with policy compliance and KPI achievement.
• Plan and lead in-store events in line with company programs.
• Lead shrink and safety programs and assist with cash handling.
• Train and coach the customer experience team and participate in performance management.

Skills

Retail management experience

Customer service leadership

Team supervision

Job description

The Michaels Companies in Glendale, CA seeks a part-time Customer Experience Manager to maintain front-end operations and deliver a customer-centric shopping experience. You will lead omnichannel processes, manage the sales floor and cashier team, and ensure SOPs and store policies are followed.

You will train and coach the customer experience team, act as MOD, participate in inventory and framing-related duties.