Customer Experience Leader - Omnichannel & Store Ops

Michaels Stores; Katy (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance (medical, dental and vision)

Paid time off

Tuition assistance

Generous employee discounts

Job summary

Michaels Stores is hiring for a position in Katy, Texas, focused on delivering a customer-centric shopping experience by managing front-end operations effectively. Key responsibilities include assisting the Store Manager, leading omnichannel processes, and ensuring compliance with standard operating procedures.

The role requires retail management experience, with a strong emphasis on customer service and team development. Benefits include health insurance, paid time off, and generous employee discounts.

Qualifications

• Retail management experience preferred.

Responsibilities

• Assist Store Manager in leading adherence to SOPs and Company programs.
• Ensure all front‑end policies and procedures are followed.
• Plan and lead the execution of class and in‑store events.
• Lead the omnichannel processes.
• Manage and execute shrink and safety programs.
• Assist with cash reconciliation and bank deposits.
• Assist with inventory processes.
• Assist with onboarding new Team Members.
• Train and coach the customer experience team.
• Serve as Manager on Duty.
• Interact positively with customers and team members.

Job description

Michaels Stores is hiring for a position in Katy, Texas, focused on delivering a customer-centric shopping experience by managing front-end operations effectively. Key responsibilities include assisting the Store Manager, leading omnichannel processes, and ensuring compliance with standard operating procedures.

The role requires retail management experience, with a strong emphasis on customer service and team development. Benefits include health insurance, paid time off, and generous employee discounts.