Omnichannel Customer Experience Leader

The Michael's Companies; Lancaster (CA); On-site; USD 24,452 - 31,822; Full time

Benefits offered by this job

Health insurance

Paid time off

Tuition assistance

Employee discounts

Job summary

The Michael's Companies in Lancaster is searching for a Customer Experience Manager responsible for delivering a customer-centric shopping experience and managing effective front-end operations. This role includes leading the team, ensuring compliance with company policies, and planning events.

The ideal candidate will have a strong background in retail management, excellent customer service skills, and the ability to train and develop team members. This position also provides robust benefits for both full-time and part-time Team Members.

Qualifications

• Retail management experience preferred.
• Ability to remain standing for long periods.
• Ability to move throughout the store.

Responsibilities

• Manage and deliver effective front-end operations.
• Assist Store Manager in leading adherence to SOPs.
• Train and coach the customer experience team.

Skills

Retail management experience

Customer service skills

Team leadership

Job description

The Michael's Companies in Lancaster is searching for a Customer Experience Manager responsible for delivering a customer-centric shopping experience and managing effective front-end operations. This role includes leading the team, ensuring compliance with company policies, and planning events.

The ideal candidate will have a strong background in retail management, excellent customer service skills, and the ability to train and develop team members. This position also provides robust benefits for both full-time and part-time Team Members.